Refund Policy
How payment works, and where to send refund questions.
Last updated: 3 October 2026
Refund or re-test promise
Refund or re-test promise: Google tells you why it declined production access. If the reason is on our side — fewer than 12 opted-in testers, fewer than 14 days, or insufficient tester engagement — you choose: a full refund or a new 14-day test at no extra cost. Just send us Google's decline message. If Google declines for a reason related to the app itself (for example policy, crashes, app quality or store listing), the promise does not apply.
When the promise applies
Google declined your production access and the reason it gives is on our side:
- fewer than 12 opted-in testers,
- fewer than 14 days, or
- insufficient tester engagement.
In that case you choose one of two options: a full refund, or a new 14-day test at no extra cost.
When the promise does not apply
The promise does not apply if Google declines for a reason related to the app itself, for example policy, crashes, app quality or store listing.
What we need from you
Google tells you why it declined production access. Just send us Google's decline message, so we can see the reason it gives.
How to request a refund or re-test
Send Google's decline message to us on WhatsApp or by email, and tell us which option you choose: a full refund or a new 14-day test.
Email: umashankar992701@gmail.com. You can use the same contacts for any other question about payments or refunds.
Payment
Payment is 50% to start your test and the remaining 50% on day 14, when your report is delivered.